d111 Privacy Policy
Your personal information matters to us. Find out everything about how d111 collects, uses, and protects your data in this policy.
Your Privacy Is Our Commitment
d111 ("we", "us", "platform") is a trusted online casino and sports betting platform in Bangladesh. When you create an account on d111, use our services, or visit our website, we collect certain personal information. This privacy policy ("policy") explains what information we collect, why we collect it, how we use it, and how we keep it secure.
This policy applies to all d111 services, applications, and websites. By using our platform, you are considered to have agreed to this privacy policy. If you disagree with any part of this policy, please stop using our services.
What Information We Collect
d111 collects personal information from two main sources: what you provide directly and what our systems collect automatically.
Information You Provide Directly
During registration and account management, we collect the following information:
- Full name and date of birth (for age verification)
- Email address
- Mobile number (for contact and OTP verification)
- Residential address
- National ID or passport number (for identity verification)
- Payment information (bKash, Nagad, Rocket, or Upay account number)
- Information you provide when contacting us
Automatically Collected Information
The following information may be collected automatically when you use our platform:
- IP address and device type
- Browser information and operating system
- Platform activity logs (login time, game play history)
- Transaction information (deposit and withdrawal history)
- Information collected through cookies and similar tracking technologies
- Referral source (how you found our site)
How We Use Your Information
d111 uses your personal information only for the following legitimate purposes. We never use your information unnecessarily or without authorization.
Service Delivery and Operations
- Creating and managing accounts
- Processing transactions (deposits and withdrawals)
- Providing bonuses and promotional offers
- Offering customer support via live chat and email
- Managing the VIP program
Security and Compliance
- Completing identity verification (KYC — Know Your Customer) processes
- Preventing fraud and money laundering (AML — Anti-Money Laundering)
- Preventing minors from using the platform
- Ensuring account security and preventing unauthorized access
- Enforcing responsible gaming policies
Improvement and Communication
- Improving our services and platform
- Analyzing user experience
- Informing you about relevant offers and updates (based on your consent)
- Resolving technical issues
Sharing Information with Third Parties
d111 does not sell or rent your personal information. However, certain trusted third parties may receive limited information as needed to deliver our services.
Service Provider Partners
Only the necessary information is shared with technology and payment partners who help operate our platform. This includes payment processors (bKash, Nagad, Rocket, Upay), game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, Microgaming, NetEnt), and security and verification service providers. All these partners are required to comply with the terms of our privacy policy.
Legal Obligations
Where legally required, such as by a court order or at the request of a regulatory authority, we may provide information in accordance with applicable law. Information may also be shared with relevant authorities when needed to investigate fraud, money laundering, or other illegal activity.
Cookies and Tracking Technology
d111 uses cookies and similar technologies on its website to improve your experience and ensure the effectiveness of our services.
Essential Cookies
These cookies are essential for the platform to function. They are used to maintain login sessions, perform security checks, and ensure your account works correctly. Without these cookies, the platform will not function properly.
Analytical Cookies
We want to understand how our users use the platform so we can continuously improve. Analytical cookies collect aggregate data about user behavior and do not reveal any personal identity.
Cookie Controls
You can control or decline cookies through your browser settings. Keep in mind that disabling essential cookies may prevent some important platform features from working correctly.
Data Security Measures
d111 uses industry-standard security technologies and practices to keep your personal information safe. Our security framework is multi-layered and continuously updated.
SSL Encryption
All data transmission on our platform is secured with SSL (Secure Socket Layer) encryption technology. This ensures that no one can intercept or read your information in transit.
Two-Factor Authentication
Two-factor authentication is in place to provide extra security for your account. OTP verification during login and transactions protects your account from unauthorized access.
Secure Servers
Your data is stored on secure, encrypted servers. Access to the servers is restricted to authorized personnel only, and all access is logged.
Data Minimization Policy
We only collect information that is essential for delivering our services. Our policy is to avoid collecting unnecessary data, as protecting your privacy to the fullest is our goal.
Data Retention Period
d111 retains your personal information only for as long as necessary or legally required.
Active Account Data
While your account is active, we retain all your registration information, transaction history, and gaming activity. This information is necessary for service delivery, dispute resolution, and regulatory compliance.
After Account Closure
Even after an account is closed or deactivated, certain information may be retained for a defined period to meet legal and regulatory obligations. Once that period ends, we securely and permanently delete your data.
Your Privacy Rights
d111 believes every user has the right to control their own information. We respect the following rights and work to fulfill your requests in a timely manner.
Right to Access
You can contact us at any time to find out what information we hold about you.
Right to Correction
If there is an error in your stored information, let us know. We will update it with the correct information promptly.
Right to Deletion
Where there is no legal obligation to retain it, you may request that your personal information be deleted after your account is closed.
Right to Object to Processing
You may object to marketing communications or certain types of data processing, and we will respect that.
Protection of Minors' Data
Individuals Under 21
d111 is an adults-only platform. Our services are for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under 21.
- Age verification is required at registration
- Age is re-verified during the KYC process
- If we find that someone under 21 has created an account, that account and its data will be deleted immediately
- If parents suspect their child is using this platform, please contact us at [email protected]
Third-Party Services and Links
About External Services
The d111 platform integrates services from game providers and payment service providers (bKash, Nagad, Rocket, Upay). These third-party services are governed by their own privacy policies. d111 is not responsible for how these third parties handle data.
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, and others may have separate privacy policies. We recommend reading their privacy policies before using their respective services.
Changes to the Privacy Policy
Policy Update Process
d111 may update this privacy policy from time to time. Changes may be made due to service improvements, legal changes, or new regulatory requirements.
- When the policy changes, the "Last Updated" date at the top of the page will be updated
- For significant changes, a notification may be sent to your registered email
- If you continue to use the platform after a change, you will be considered to have agreed to the revised policy
- We recommend visiting this page regularly
Contact for Privacy Matters
For any questions or concerns about your personal information, this privacy policy, or your privacy rights, please get in touch with us. Our team is always ready to help you.
Live Chat
24/7 support in Bengali. Use our live chat for an immediate response.
Email Support
[email protected]
Send privacy-related requests to this address.
Response Time
Around-the-clock support.
Based on Bangladesh Standard Time (BST, UTC+6).
Our Core Commitments
SSL Secured
All information is secured through encryption.
Not for Sale
Your information is never sold to third parties.
Your Control
The right to view, correct, or delete your information at any time.
To learn more about this privacy policy, visit our FAQ page or learn more about our values and policies in our About Us section. d111's Responsible Gaming Policy and Terms & Conditions are also part of our comprehensive legal framework.